NOVANTIX RETURN & REFUND POLICY

[Full Policy]

RETURNS

We accept eligible return requests within 30 days of delivery.

To be eligible for a return, please contact us within 30 days after your order has been delivered. Depending on the reason for the return and the product involved, we will provide instructions on how the issue will be handled.

Please do not send products to any address without contacting us first. Returns sent without prior authorization may not be accepted.

DAMAGED OR DEFECTIVE PRODUCTS

If your product arrives damaged or defective, please contact us as soon as possible.

We may ask you to provide:
• Your order number
• Photos or videos clearly showing the problem
• Photos of the product and packaging
• A description of the issue

Once the issue has been reviewed and approved, we may offer a replacement or a refund, depending on the circumstances.

INCORRECT OR MISSING ITEMS

If you receive an incorrect product or an item is missing from your order, please contact us.

We may request photos of:
• The product received
• The original packaging
• The shipping label

After verification, we will provide an appropriate solution, which may include a replacement or refund.

CHANGE-OF-MIND RETURNS

If you receive the correct product in good condition but decide that you no longer want it, contact us within 30 days of delivery.

Change-of-mind returns are reviewed individually. The customer may be responsible for return shipping costs when a physical return is required.

Products must be returned in their original condition, with their original accessories and packaging when reasonably possible.

EXCHANGES

We accept eligible exchange requests within 30 days of delivery.

If you received a damaged, defective, or incorrect item, contact us so we can determine whether a replacement is available.

Please do not return a product without receiving return instructions from Novantix first.

ORDER CANCELLATIONS

If you need to cancel an order, contact us as soon as possible.

Orders can generally only be canceled before they have entered processing or shipping. Once an order has been processed or shipped, cancellation may no longer be possible.

REFUNDS

Once a refund is approved, it will be issued to the original payment method used for the purchase.

After a refund is issued, your bank, credit card company, or payment provider may require additional business days to make the funds available in your account.

SHIPPING COSTS

When a product arrives damaged, defective, incorrect, or there is another verified fulfillment problem, we will review the case and provide the appropriate resolution.

For returns requested because the customer changed their mind or no longer wants the product, the customer may be responsible for return shipping costs.

RETURN ADDRESS

Do not send a product back to the address shown on the original package.

Contact Novantix before returning any product. If a physical return is required, we will provide the appropriate return instructions and address.

DELIVERY ISSUES

If your tracking information shows an unusual delay or you believe your package has been lost, please contact us so we can investigate the shipment.

If tracking shows that an order was delivered but you did not receive it, additional information or confirmation from the shipping carrier may be required before a refund or replacement can be approved.

HOW TO REQUEST A RETURN OR REFUND

To request a return, replacement, or refund, contact Novantix customer support and provide:

• Your full name
• Your order number
• The reason for your request
• Photos or videos when the product is damaged, defective, or incorrect

We will review your request and provide further instructions.

IMPORTANT

Do not return products directly to our suppliers or to the address printed on the package unless Novantix specifically instructs you to do so.

Novantix reserves the right to review return and refund requests to prevent fraud or abuse while honoring all applicable consumer protection laws.

CONTACT US

If you have questions about this Return & Refund Policy or need assistance with an order, please contact us through the contact information provided on our website.

Novantix
www.novantix.store